买家询盘：
Hello X Looking to place an order for 1000 units. We will be needing a sample first. Do they come with the controllers? Kind Regards. That’s not a problem we will pay for the samples we need about 4, blue red black, and white. we will use our own delivery service DHL as we have an account with them we can send over to you. What’s your cheapest price for 4 robots? Considering if the quality is as good as you say it is we will be a long-term customer ordering up to 1000 a month Kind Regards
供应商回盘：
Dear， Thank you for your inquiry, I am very glad to contact you. Regarding your request, I’m sorry to tell you that we can’t provide free samples. You can order one, and look at the quality of the product. We can guarantee the quality because each product is carefully examined by our staff. We believe that honesty is the key to the success of the enterprise. If you have any further questions, please feel free to contact me. Best regards, To control the robot through the Body feeling Remote control. Hi， The price of the four samples is a 95 discount on the original price（$14.78495%）, Postage will give you a discount（10% off）, no matter whether you choose the logistics mode. If the sample of the specifications meets your requirements, you order in large lots. I will give you a bigger discount. If you have any further questions, please feel free to contact me. Best regards,
回盘备注：这是一个英国客户，说是要采购1000个机器人玩具，首先要4个样品。我一看是个 大单，4个样品就打95折，邮费减免10%来给他发送样品。 可以我回复之后，他一直没有给我回复，我想知道是我的产品报价报高了还是什么 地方出了问题。 如果他再给我回复，我怎么回复他可以把这个大单抓住。
解决方案1：一半我们会收取客户样品费，但是会告诉客户下单后会把样品费推给客户.
Dear XX,
Pleased receive your email, Regarding your request, we cannot provide a free sample for you. but I will talk to my manager, and acquire customers.
And our company has a rule the sample charge will return back after the order, so I think if you pay this time , we will return back after the order.if you feel our sample is not meet your requirements, the second time sample is free.
…………………………..
Hope to take business with you.
B.regards,
XX
解决方案二：我们一半客户如果肯出快递费，样品费是免费的，因为老外也不会拿订单开玩笑。所以调查客户背景很重要。
解决方案三：如果要收取样品费，可以尽量委婉点，然后站在客户的立场，几经挣扎的感觉，让客户觉得你是为他着想又不得已，邮件建议简单明了。